Membership F.A.Q.s
- What happens when I sign up as a member?
- Will I get a notification prior to my monthly payment being deducted from my account?
- How do I access my training?
- How do I find out what courses will be offered in future?
- How far in advance will programs be made available for purchase?
- What if I need to cancel my membership?
- Can I suspend my membership?
- What if I don't feel I have benefited from the course?
- What happens if MBX cancel an event?
To get started, sign up as a member here and create your account. You will receive an email to verify your acccount details and be taken to the payment for your membership. Enter your payment details and once payment is confirmed you will see a link to the Members Dashboard. When you are logged in, you will have access to our programs, interviews and knowledge sharing information.
[top] Will I get a notification prior to my monthly payment being deducted from my account?If you choose to save your credit card details, your card will be debited each month for your membership fee. If you choose not to save your card details you will be sent an invoice each month.
[top] How do I access my training?Log into the member area here: with your user name and password to access your portal.
[top] How do I find out what courses will be offered in future?Our program schedule will be made available on the website. We will be running programs monthly.
[top] How far in advance will programs be made available for purchase?Our program schedule will be available for up to 12 months in advance.
[top] What if I need to cancel my membership?You can cancel your membership anytime you like – just email us 48hrs before the renewal date. Email on membership@mindbodyxtra.com.au
[top] Can I suspend my membership?You can suspend your account for a minimum of one month at a time, please notify us via email at least 48hrs prior and we’ll action it. Email membership@mindbodyxtra.com.au
[top] What if I don't feel I have benefited from the course?NO RISK MONEY-BACK GUARANTEE: If you complete the course (attend sessions) and don’t feel you have received any benefit, you are entitled to a full 100% money-back refund. Your request must be communicated to us in writing within 7 days of the completion date of the product or service to membership@mindbodyxtra.com.au. Your request for refund must contain your contact details, particulars of the product or service purchased and the reason for the requested refund. You still get to keep all the course materials. Refunds are not given if you do not attend / complete every class of the course and if you simply ‘do not like’ the course or decide ‘it is not for you.’
[top] What happens if MBX cancel an event?In the event that a workshop is cancelled by MBX, full refunds or free transfers to other courses are available as per Australian Consumer Law.
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